Refund policy

1. RETURNS
In the event that you would like to return something, please get in touch as soon as possible. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, we ask that your item is unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Do not return gift voucher, please contact us via email at info@gauthierwines.co.uk or call 020 7494 3111.
Unfortunately we cannot pay shipping costs for returning your item, so to return your product, you should mail your product to:
Gauthier Soho
21 Romilly Street
London GB W1D5AF

As with all disputes, we find the best thing is to call us and tell us the problem, and we will do our best to come to an agreement that makes you happy.

2. REFUNDS
Once your return is received and inspected, we'll send you an email to notify you that we have received your returned item, and will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a maximum 15 days.

3. EXCHANGES
Unfortunately we can only replace items if they are defective or damaged. If this is the case and you want to exchange something, please call us or send us an email at info@gauthierwines.co.uk and we'll have a chat about the problem and see what we can do to make you happy.